FAQs
More FAQs- What about sewage contamination?
- How do I keep track of non-restorable items after a fire at my business?
- Why did the technician leave wet carpet on my stairs?
Hard surfaces can be cleaned and sanitized after water damage occurs. Affected items that cannot be sanitized will require disposal. Porous materials such as drywall, ceiling tiles, insulation, particleboard, paneling, etc. that have been directly affected by the damage should be removed during the emergency service visit.
We recommend you make a list of your facility’s items that are deemed non-restorable. You can obtain a form for this purpose from your insurance company. Make a copy for your insurance company and keep one for yourself.
After water damage in your home, stair carpeting is generally not removed for safety reasons. Exposed tack strips or staples, especially on steps, can be dangerous. However, there are situations where removing carpet from stairs is necessary to prevent damage to hardwood steps underneath, or in the case of sewage contamination. Removing tack strips is not advised, as this may damage the hardwood or the subfloor. Extreme caution must be used whenever the tack strip is exposed or when the carpeted stairs are damp. If carpet left on the stairs is unsalvageable, it will be removed when new carpet is installed.